Survey on Satisfaction with Local Government Services and the Living Environment
What kind of survey is it?
The aim of the survey is to determine how satisfied residents are with their living environment and the quality of services provided by their municipality. The survey asks for an assessment of mobility, sports and cultural leisure facilities, living environment, public maintenance, provision of general services, and local governance. The municipality of the respondent's primary residence is assessed. Information about the person's place of residence and household is also asked.
Who commissions the survey?
The survey is conducted in cooperation between the Ministry of Finance and Statistics Estonia.
Why are the data needed?
Drawing on the results of the survey, local authorities and the state can improve their services and boost local life. The data collected provide feedback on the work done by local authorities.
How often is the survey conducted?
The results of the first survey were published in 2020. The next surveys will be carried out in 2024 and 2026. The frequency of the survey depends on the order.
How are the participants selected?
The sample of the survey is person-based and drawn at random from the population register. Statistics Estonia ensures the protection of all respondents' data in accordance with the Official Statistics Act and the Personal Data Protection Act. The data collected are only used in an aggregated form.
How are the data collected?
This survey can be completed online.
Where are the results published?
The results of the survey are published in the statistical database under the heading Multidomain statistics and on the regional statistics dashboard under Satisfaction with the living environment.
The aggregated results of the survey by municipality are available on the Ministry of Finance's website. It gives an overview of the organisation of and satisfaction with services provided by municipalities. The website helps local authorities develop their regions and gives residents a better overview of local public services.
How can I make sure that it is a survey by Statistics Estonia?
If you have any questions, please contact our customer support by phone at +372 625 9300 or by e-mail at klienditugi [at] stat.ee (klienditugi[at]stat[dot]ee).